Our Client is a long-established, privately owned organisation providing facilities management and emergency repair services to an enviable list of UK retail chains.
StyleTech were asked to develop an easy to use, web-based system that would work on tablets to enable our client to offer complete customer transparency, improving both the standard of service levels and communication. Our client wanted to ensure its customers had access to live details of all aspects of work being carried out for them, particularly with regards to emergency work which could affect trade within their national stores.
Initially, an in-depth review of all existing internal business processes and workflows of our client was needed to ensure all the loopholes and potential job process iterations were identified. As a result, the StyleTech team developed a secure bespoke web-based iPad / iPhone Facilities Management System, with integrated SMS Text Messaging and email management tool.
Our client is now delivering a fully transparent and more efficient service to its employees, customers and contractors. It can now support all workflow practices whilst on the move. Administration and call-out managers are able to log in securely and ensure live information regarding jobs is always available.
Jobs are easily identified by a colour-coded system to highlight emergency work against low-priority jobs. This means emergency jobs can be easily escalated through the workflow channels, ensuring an immediate response from management teams, which in turn ensures continuity in performance levels for the client.
The bespoke software system enables StyleTech’s client to quickly identify available and suitably qualified and trained contractors to complete work requests. The contractors are also able to access the system and manage work demands better, and send appropriate purchase order information to multiple contacts.
Importantly our client’s own customers can now access all job history records and live activity information, as well as being able to maintain contact with our client via SMS text messaging (if a store is not trading) and email to ensure all job activity is communicated effectively and in real time.
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